Privacy Policy

Privacy Policy

Information that you provide to us on this website will be collected by us and our subsidiaries and related businesses. Please see the About Us page for details about how to contact us. The purposes for which the information is collected are described in the collection form. We may not be able to assist you with your request if you do not provide your information. In order to deal with your request we may need to disclose your information to our associates, contractors and service providers, who may be overseas.

We may also use your information to offer or provide you with products or services or ask for your feedback. Our Privacy Policy contains information about how you can access your personal information and request corrections or complain if you are dissatisfied with how we have dealt with your personal information.

You can request a copy of our privacy policy at any time by contacting us via the contact us page.


Please address complaints to;

Team Manager
MAP Home Loans
PO Box 7753
Sippy Downs Q 4556


We will manage your feedback via our Director Craig Vaughan.

In the Event that the compliant you lodge with us is unable to be resolved you can refer your complaint to the Australian Financial Complaints Authority (‘AFCA’), who are our appointed External Dispute Resolution scheme. Note that you can only contact the AFCA if you have not been successful in coming to an agreement with us regarding your complaint. Their contact details are:


Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001




1800 931 678

“Just wanted to stop for a minute and express that how grateful we are for all the help and professionalism you have demonstrated thus far.

You have shown an utmost customer service in addition to your knowledge and experience. You have made this experience a pleasure for us and I am very happy to refer your services to others and also provide a formal reference.

Once again, many thanks.”

David Singh (Western Australia)

“Special thanks to Craig Vaughan, who all though the process was very forthcoming and always available to my queries.
Job well done!”

Srindhi Alphonse

“Extremely helpful and prompt in service. Dealing with Ian and his team was easy and we will not hesitate recommending his services, and using his services in the future.”

Kirsty Jackson

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